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Data is the lifeblood of any organisation. People, premises and equipment can always be replaced, but data, once lost, has gone forever.
As IT practitioners and as a business ourselves, we have therefore developed our working practices to reflect the way we would like our own data to be looked after.
As a result the way we work is totally different from most other remote offsite storage providers.
As a Databax client, you will benefit from systems and procedures that leave absolutely nothing to chance, and which place client service at the very top of the agenda.
Our
Technical Team
 Are all accredited IBM
Tivoli Storage Manager consultants.
Are required to maintain
their certifications and are
regularly sent for training
to IBM recommended training
facilities.
Are highly trained in correcting
faults in hardware or operating
systems that affect the correct
backing up of data.
Are skilled in talking
through corrective measures
over the telephone.
Are available for technical
support on a 24/7 basis.
Our
Methods ensure
That every day we check
the status of all your backups
from the previous day, to
ensure correct operation of
the system and to check for
any problems.
That a verification log
detailing the status of your
back-ups is sent daily by
email if required.
That if you wish to do
extra backups or restores,
our staff are always there
to help.
That any faults or failures
are dealt with by contacting
you directly, and if necessary
correcting the faults by telephone
or by visit.
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