Client Background/History:
Client has been using Databax
services for almost 2 years
and was using I-Bax to back
up their core business data,
and D-Bax to back up their
Exchange Server. They were
running a network of a Windows
2000 based server, SBS, Exchange
Server, and approximately
30 PC's.
Event:
One recent Monday morning,
Databax were informed that
this Clients server had failed
and that they would require
a restore of data. Databax
confirmed the nature of the
failure and what data had
been lost, so they could prepare
for a restore either over
the internet or via their
mobile server service.
It soon became clear that
the server had not just lost
its data, but had somehow
rolled back to a date sometime
in August, losing not only
all the data but all their
emails, new users, password
changes and even new PC's
added to the network after
that date.
The IT staff at the client
could not say when this had
happened, but could only say
that a member of staff had
found the machine switched
off on Saturday morning at
about 08:45am. Further investigation
by IT staff found that this
had been the result of a hacker
clearing his tracks after
hijacking the server.
Prognosis:
Tivoli logs confirmed that
the back up started as normal
on the Friday but that the
server shut down after completing
approximately 80% of the backup.
If this had happened in a
normal back up situation using
tapes on site with the full
back up on a Friday and incremental
back ups during the week (reusing
the tapes as 90% of users
do because of the cost) the
full backup which would have
failed would still have overwritten
the previous full back on
that tape. This would normally
be a disaster to most users
as it would mean that the
client would not have been
able to recover any data from
those tapes.
Tivoli however was able to
handle these problems because
of the way it stores data
and the way it allows users
to restore. So their client
was able to restore all data
up to the machine switching
of on the Friday night that
had been backed up and the
rest of the data from the
day before, from one of their
mobile servers.
Solution:
As there was a large amount
of data to be recovered, Databax
decided to transfer this to
their client on one of their
mobile servers.
This enabled a speedy recovery
of their clients data, whilst
also meant that if their client
could not re-establish communications
or their server was destroyed
they could use the Databax
mobile server until they got
a new one up and running.
The client was fully operational
with the minimum disruption
to their operations within
hours.
Quite simply, without Databax
the client would not have
been able to recover any data
which would have meant numerous
day's offline at a cost of
tens of thousands of pounds
and could even have caused
this client to go out of business.
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